FAQs

what products does Archetype offer ?

We specialize in premium hand washes and body washes designed to elevate your everyday self-care routine with quality ingredients and a refreshing touch.

where are you based ?

Archetype is proudly based in Qatar, and we serve customers across the region.

Are your products suitable for all skin types ?

Yes! Our hand washes and body washes are formulated to be gentle and suitable for most skin types. If you have sensitive skin, we still recommend checking the ingredient list or consulting with a dermatologist.

Are your products tested on animals ?

No, Archetype is a cruelty-free brand. None of our products are tested on animals.

How can i place order ?

You can place your order directly through our website by browsing our product collection and following the checkout process. If you encounter any issues, email us at info@archetype.shop.

How long does shipping take ?

Orders within Qatar typically arrive within 2 to 5 business days. You'll receive a confirmation email once your order is shipped.

Do you offer international shipping ?

Currently, we ship within Qatar. For international inquiries, please contact us at info@archetype.shop, and we’ll do our best to assist.

Can i return a product ?

Yes, we offer a 15-day return policy. Items must be unused, unopened, and in their original packaging. Visit our Return & Refund Policy page for full details.

what should i do when a product arrives damaged ?

If your order arrives damaged or incorrect, please contact us within 3 days of receiving it. Email us at info@archetype.shop with your order number and photos, and we’ll take care of it.

How can i contact customer support ?

You can reach us any time at info@archetype.shop. We aim to respond to all inquiries as quickly as possible, typically within 24–48 hours.