Refund policy

At Archetype, your satisfaction is important to us. If you are not completely happy with your purchase, we offer a 15-day return and refund policy to ensure you feel confident shopping with us. Please review the following details to understand how our return and refund process works.

Return Eligibility
You may request a return within 15 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.

We are unable to accept returns for items that have been opened, used, or damaged after delivery, unless the product is faulty or you received the wrong item.

How to Initiate a Return
To initiate a return, please contact us at info@archetype.shop within 15 days of receiving your order. Kindly include your order number, the reason for the return, and any relevant photos if applicable. Our team will guide you through the next steps, including return shipping instructions.

Return Shipping
Customers are responsible for the cost of return shipping, unless the item received was incorrect or defective. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will notify you by email. If the return is approved, your refund will be processed to your original method of payment. Please allow a few working days for the refund to appear in your account, depending on your bank or card issuer.

Refunds are only issued for the returned item(s). Shipping charges from the original order are non-refundable, unless the return is due to our error.

Exchanges
At this time, we do not offer direct exchanges. If you wish to receive a different item, we recommend returning the original product for a refund and placing a new order.

Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 3 days of delivery at info@archetype.shop with your order number and photos of the issue. We will work with you to resolve the matter promptly.

Email: info@archetype.shop
Location: Qatar